Shipping policy

Processing Times
Most Looseleaf Collective products are made to order and ship within 5-7 business days. Processing time does not include carrier transit time. If your order is ready sooner, I'll be happy to get it on its way!

Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery location.

Tracking
Once your order ships, you'll receive an email with tracking information so you can follow your package on its way to you.

Shipping Addresses 
Please double-check your shipping address before placing your order. Once a package is in transit, I am unable to change or redirect the shipping address.

If a package is returned to Looseleaf Collective because of an incorrect or incomplete address, failed delivery, or another carrier issue, I'll contact you to determine the next step. If you'd like the package shipped again, you will be responsible for the new shipping cost.

Lost or Missing Packages 
Carrier delays can happen from time to time. If tracking is still updating but your package is running late, please allow a little extra time for it to arrive. 

If your package is marked delivered but you haven't received it, please check around your delivery location and with household members or neighbors and allow 1-2 business days in case it arrives shortly afterward.

If tracking hasn't updated for an extended period or your package appears to be lost in transit, please contact me at looseleafnco@gmail.com so I can look into it. Depending on the situation, a missing mail search or carrier claim may need to be opened before determining the best resolution.

International Shipping 
Looseleaf Collective currently ships internationally to Canada, Australia, and New Zealand. International shipping costs are calculated at checkout based on your order and destination. 

International delivery times vary depending on the destination and carrier. Orders may able be subject to customs duties, import taxes, or other fees upon arrival. These charges are not included in your order total and are the responsibility of the customer. 

Please double-check your shipping address before placing an international order, as international packages can be particularly difficult to redirect once they're in transit.

Questions 
If you have any questions about shipping or an order that's already on its way, contact me at looseleafnco@gmail.com