Refund policy

Returns

I hope you love your Looseleaf goodies, but I understand that sometimes things just don't work out! If you'd like to request a return, please contact me within 14 days of delivery.

To be eligible for a return, your item must be unused and in its original condition. DIY kits and refill kits must also be unopened. Because custom and personalized pieces are made especially for you, these items cannot be returned or exchanged.

To start a return, contact me at looseleafnco@gmail.com. Please do not send an item back without contacting me first.

Customers are responsible for return shipping costs, and original shipping costs are nonrefundable. Once your return arrives back at Looseleaf and has been inspected, I'll let you know whether your refund has been approved. 

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or you receive something different from what you ordered, please contact me within 7 days of delivery so I can help make it right.

Depending on the situation, I may offer a replacement, full refund, or partial refund. Each issue will be reviewed individually to determine the best solution. 

Please don't send anything back unless I ask you to. If I request that an item be returned because it arrived defective or because I sent the wrong item, Looseleaf will cover the return shipping cost.

Exchanges

I don't currently offer direct exchanges. If an eligible item isn't quite right, please contact me about a return and you can place a new order for the item you'd prefer.

Custom and personalized items cannot be exchanged.

Refunds

Once your return has been received and inspected, I'll let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method. 

Please keep in mind that it may take additional time for your back or credit card company to process and post the refund.

Original shipping costs are nonrefundable.

Questions

Have a question about a return or an issue with your order? Contact me at looseleafnco@gmail.com and I'll be happy to help.