Shipping & Returns
The less exciting part of ordering cute things, but an important one.
All of the nitty gritty information about processing, shipping, changes, and returns can be fonud below.
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Processing Times
Most products are made to order and ship within 5-7 business days. If I can get yours on the way sooner, I absolutely will! Processing time does not include carrier transit time.
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Shipping Costs
Shipping is calculated at checkout based on your order and delivery location.
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Tracking
Once your order ships, you'll receive an email with tracking information so you can follow it from the post office to you doorstep.
Order Changes & Cancellations
Order Changes: Plans change! If you need to make a change to your order, please contact me as soon as possible. I'm happy to accommodate changes and cancellations whenever I can, but changes may not be possible once I've begun working on your order, especially for custom or personalized pieces.
Cancellations: If you need to cancel your order, please contact me as soon as possible. Cancellations are generally available before work on your order has begun. Once production has started, cancellation requests will be considered on a case-by-case basis and may not be possible.
Address Changes: Need to update your shipping address? Please contact me as soon as possible. Shipping addresses can only be changed before your order has shipped.
When Something Goes Wrong
Returns & Exchanges
I hope you love your Looseleaf goodies, but I understand that sometimes things just don't work out! If you'd like to request a return, please contact me within 14 days of delivery and we'll figure out the next steps together.
What can be returned? Most unused items can be returned in their original condition. DIY kits and refill kits must also be unopened. Because custom and personalized pieces are made especially for you, these items cannot be returned or exchanged.
Customers are responsible for return shipping costs, and original shipping costs are nonrefundable. Once your return arrives back at Looseleaf and everything looks good, I'll issue your refund to your original payment method.
Something not quite right? If your order arrives damaged, defective, or you received the wrong item, that's a little different! Please see the Damaged or Incorrect Orders section below so I can help make it right.
Damaged or Incorrect Orders
Something arrive not quite right? I'm so sorry! If your order arrives damaged or defective, or you receive something different from what you ordered, please contact me within 7 days of delivery so I can help make it right.
Depending on the situation, I may offer a replacement, full refund, or partial refund. Each issue will be reviewed individually so we can find the solution that makes the most sense.
Do I need to send it back? Usually, no! Please don't send anything back unless I ask you to. In some cases, defective tools may need to be returned for inspection. If I ask you to return an item because it arrived defective or because I sent the wrong item, Looseleaf will cover the return shipping cost.
Lost or Missing Packages
Package taking the scenic route? Carrier delays can happen from time to time, especially during busy shipping seasons. If your tracking is still updating, but your package is running late, please allow a little extra time for it to make its way to you.
Marked delivered, but nowhere to be found? Sometimes carriers mark packages as delivered a little early. Please check around your delivery location, with household members or neighbors, and allow 1-2 business days in case it arrives shortly afterwards. If it still hasn't turned up, contact me and I'll help you figure out the next steps.
Think your package may be lost? If your tracking hasn't updated for an extended period or your package appears to be lost in transit, contact me so I can take a look. Depending on the situation, we may need to open a missing mail search or carrier claim before determining the best resolution.
Incorrect Addresses & Returned Packages
Incorrect address? Once a package is on its way, I'm unable to change or redirect the shipping address. Customers are responsible for providing a complete and accurate shipping address at checkout.
Package returned to Looseleaf? If a package can't be delivered and is returned to me because of an incorrect or incomplete address, failed delivery, or another carrier issue, I'll get in touch so we can figure out the next step.
Want me to send it again? No problem! Once the package has been returned to Looseleaf, you can pay the new shipping cost and I'll send it back out to the corrected address.
Rather receive a refund? If the returned item is eligible for a refund, I'll refund the merchandise and applicable taxes to your original payment method. Original shipping costs are nonrefundable.
International Orders
Looseleaf goodies can travel, too.
Looseleaf currently ships internationally to Canada, Australia, and New Zealand. Shipping costs are calculated at checkout based on your order and where it's headed.
How long will my order take? International delivery times can vary quite a bit depending on the destination and carrier, so your package may have a slightly longer adventure before making it to you.
What about customs & import fees? Depending on where you live, your order may be subject to customs duties, import taxes, or other fees when it arrives. These aren't included in your order total and are the responsibility of the customer.
One last thing: Please double-check your shipping address before placing your order. International packages are particularly tricky to redirect once they've started their journey.
Policy Updates
A little housekeeping: Looseleaf Collective's policies may be updated from time to time as the shop grows and changes. The policies in effect at the time your order is placed will apply to your purchase.